Canvas System Status

Past Incidents

  • Page errors and slow load times

    Jul 17, 11:32 MDT
    Resolved - This incident has been resolved.

    Jul 17, 11:31 MDT
    Update - Our DevOps team was able to isolate the cause and resolve the issue. Thank you for your patience and we apologize for any inconvenience this may have caused your users.

    Jul 17, 11:15 MDT
    Investigating - We are aware of page errors and slow load times affecting a small portion of US-based users. Our DevOps team is working on resolving this issue. We apologize for any disruption experienced by your users.

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  • Some Canvas users in the US unable to access Canvas

    Jul 12, 23:28 MDT
    Resolved - Some users in the US were unable to access Canvas from 11:10 PM to 11:19 PM (MST). We are sorry for the inconvenience, and we'll continue to monitor this to avoid any further interruptions.

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  • Canvas Chats and Phone Calls - Follow Up Delay

    Jul 12, 16:25 MDT
    Resolved - This behavior has been resolved with the rollback to Salesforce version "Summer '18 Patch 11.11."

    Jul 12, 03:44 MDT
    Update - Complete transcripts of chats have been restored. Thank you for your patience and we apologize for any inconvenience caused.

    Jul 12, 03:15 MDT
    Monitoring - Email follow ups to Phone and Chat cases are now available. Complete transcripts of chats are currently unavailable. We are continuing to investigate this. We apologize for any inconvenience caused.

    Jul 12, 01:30 MDT
    Investigating - Canvas Support is currently unable to send follow up emails to our users who contact us via Phone or Chat. Please still continue to use these services but if a follow up email is required you may experience a significant delay. Our Services team is actively investigating the issue. We apologize for any inconvenience caused.

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  • Users are receiving permission errors when attempting to "post" to cases in Service Cloud

    Jul 12, 16:24 MDT
    Resolved - The Salesforce technology team were able to roll back to "Summer '18 Patch 11.11" to resolve the issue. We apologize for any inconvenience this may have caused.

    Jul 12, 14:05 MDT
    Monitoring - Our Enterprise team was able to create a temporary fix that allows impacted users to "post" on cases. Salesforce is still working on a permanent solution on their end. We will continue to monitor the situation.

    Jul 12, 09:53 MDT
    Investigating - Customers with administrative access to Service Cloud are unable to perform the "post" action to cases. When attempting to do so, users receive a permission error. We are aware of the issue and are working with our partners to resolve it as soon as possible. We apologize for the inconvenience.

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  • Report a problem function currently unavailable

    Jul 12, 03:42 MDT
    Resolved - This incident has been resolved.

    Jul 12, 03:17 MDT
    Update - The Report a problem function is now operational for all users. Thank you for your patience and we apologize for any inconvenience caused.

    Jul 12, 02:18 MDT
    Monitoring - The report a problem is now available to users. We are continuing to investigate any degraded performance users may be experiencing.

    Jul 12, 02:06 MDT
    Investigating - Selecting the Report a Problem item in your help menu is currently unavailable. Our Services team is currently investigating. We apologize for any inconvenience caused.

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