Canvas System Status

Past Incidents

  • Import/Export Slowness

    Apr 24, 13:28 MDT
    Resolved - This incident has been resolved.

    Apr 24, 11:48 MDT
    Monitoring - The Engineering and Operations team have implemented a fix to the way jobs process. This fix has been running and has improved the wait time considerably. We will continue to monitor and provide updates as they become available.

    Apr 24, 10:04 MDT
    Update - The Engineering and Operations team have identified the cause of the issue and are taking steps to alleviate the pressure on the system. This is a process by which asynchronous jobs (e.g. grading, notifications, SIS imports) are migrated from one processing node to another in order to “cool” any “hotspots” that may have formed. This is a “auto-manual” process, which takes some time, as moving live data around requires a steady hand.

    Apr 24, 08:30 MDT
    Investigating - Jobs related to Canvas imports and exports are backed up, for some users, at this time. We are investigating the cause and will provide updates every 30 minutes.

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  • Beta and Test unavailable

    Apr 24, 08:16 MDT
    Resolved - Test sites are now available again for all users. We appreciate your patience with this situation, and sincerely apologize for any inconvenience this may have caused.

    Apr 23, 13:12 MDT
    Identified - Our Beta and Test environment within Canvas is currently down. Our DevOps team is working to resolve this issue as quickly as possible. Thank you for your patience in this matter.

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  • Users in the AU/NZ region are currently unable to access Canvas

    Apr 23, 09:39 MDT
    Resolved - Users in the AU/NZ region were unable to access Canvas. This occurred between 8:55 AM MDT and 9:31 AM MDT. Our DevOps team was able to identify and resolve the issue shortly after it occurred. We apologize for the interruption of service, thank you for your patience during this time.

    Apr 23, 09:21 MDT
    Identified - Users in the AU/NZ region are currently unable to access Canvas. Our Operations team has identified the issue and is working to resolve the issue. Thank you for your patience during this time.

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  • Users in the AU/NZ region were briefly unable to access Canvas

    Apr 22, 17:53 MDT
    Resolved - Users in the AU/NZ region were briefly unable to access Canvas today between 5:42 and 5:50 pm MDT. Our DevOps team was able to quickly identify and resolve the issue shortly after it occurred. We apologize for the interruption of service, thank you for your patience.

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  • Minor Outage

    Apr 21, 07:10 MDT
    Resolved - Users in parts of North America were briefly unable to access Canvas. Our Operations team was able to quickly identify the issue and implement a solution.
    This occurred between 05:50 AM MDT and 06:10 AM MDT. Our DevOps team was able to identify and resolve the issue shortly after it occurred
    Thank you for your patience during this time.

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