Canvas System Status

Past Incidents

  • Some users experiencing slow load times with exports and uploads in Canvas
    Mar 18, 13:03 MDTResolved - Imports and Exports with Canvas files are now running at expected levels. We greatly appreciate your patience during this time.Mar 18, 12:05 MDTInvestigating - We are currently experiencing some slow load times on a very small portion of Canvas export and uploads. This includes Course imports and Gradebook imports. We are investigating why this is happening and will provide updates as more details become available. Read more »
  • Some users are seeing longer load times while importing and exporting files in Canvas.
    Mar 16, 16:26 MDTResolved - Canvas load times are now returning back to expected performance levels. We appreciate your patience and sincerely apologize for any inconvenience this may have caused you.Mar 16, 16:21 MDTUpdate - We are still continuing to monitor these slower load times for any further issues. We thank you for your patience.Mar 16, 16:06 MDTUpdate - We are still continuing to monitor these slower load times. We thank you for your patience.Mar 16, 15:50 MDTMonitoring - Our engineering team has identified the issue and is currently monitoring load times for a full resolution. Once again, thank you for your patience.Mar 16, 15:34 MDTUpdate - Our engineers are still looking into this behavior. We'll post another update when we have further details. Thank you for your patience.Mar 16, 15:18 MDTInvestigating - Some users are seeing longer load times while importing and exporting files in Canvas. Our engineers are aware of the increase in load times, and are currently working to mitigate the behavior. Read more »
  • Some users in Sydney and Dublin regions are currently unable to view documents in DocViewer
    Mar 14, 10:00 MDTResolved - New uploads have been confirmed to be working properly. Any files uploaded earlier today, and which are not previewing correctly, will be fixed manually by our engineers. This fix will be completed by end of day tomorrow.Mar 14, 07:31 MDTUpdate - The Developer team was able to roll out a fix for new file uploads, and are currently working on a fix for previously uploaded files not previewing.Mar 14, 06:14 MDTIdentified - Our Developer team has identified the issue and are currently rolling out a fix. We will continue to update you as more information becomes available.Mar 14, 05:51 MDTInvestigating - Some users in Sydney and Dublin regions are currently unable to view documents through the Canvas tool DocViewer. Our Developer team is currently investigating this issue. Read more »
  • DocViewer Preview
    Mar 13, 16:15 MDTResolved - We are no longer receiving errors when attempting to access the DocViewer tool within Canvas. We apologize for any inconvenience that this issue has caused.Mar 13, 16:10 MDTMonitoring - The errors that were leading to this tool not working properly within Canvas has steadily decreased. We will continue to monitor this issue and further provide updates.Mar 13, 16:02 MDTInvestigating - Some users are currently unable to view documents through the Canvas tool DocViewer. Our Developer team is currently investigating this issue. Read more »
  • Some users are experiencing long load times while accessing Canvas
    Mar 11, 09:35 MDTResolved - Canvas load times are now returning back to expected performance levels. We appreciate your patience, and sincerely apologize for any inconvenience this may have caused you.Mar 11, 09:23 MDTInvestigating - A small number of Canvas users are experiencing page slowness when accessing their courses. Our engineers are aware of the increase in load times, and are currently working to mitigate the behavior. We'll post another update when we have further details. Thank you for your patience. Read more »