Canvas System Status

Past Incidents

  • Users are having an issue accessing content in canvas.

    Sep 13, 18:45 MDT
    Resolved - Our engineers have corrected the issue. Users can now access all of Canvas correctly.

    Sep 13, 18:08 MDT
    Monitoring - Our engineers have corrected the issue. Users can now access all of Canvas correctly. We are monitoring for any additional issues.

    Sep 13, 17:54 MDT
    Update - Our Engineers have identified the issue and are working towards a resolution.

    Sep 13, 17:38 MDT
    Update - Our Engineers have identified the issue and are working towards a resolution.

    Sep 13, 17:23 MDT
    Identified - Our Engineers have identified the issue and are working towards a resolution.

    Sep 13, 17:18 MDT
    Update - Users in the Canada (Central AWS), APAC and EMEA regions are reporting that they are receiving an error when accessing content in Canvas. Our engineers are still investigating the issue. We will provide an update within another 15 minutes.

    Sep 13, 17:03 MDT
    Investigating - Users are reporting that they are receiving an error when accessing content in Canvas. Our engineers are investigating the issue.

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  • Some users in North America may be experiencing slow page load times

    Sep 5, 12:33 MDT
    Resolved - Our DevOps Team has Identified and resolved the slow page load times. We apologize for any inconvenience caused.

    Sep 5, 10:39 MDT
    Investigating - Canvas users in North America may be experiencing slow page load times when using Canvas. Our DevOps team is aware and investigating. We apologize for any inconvenience caused.

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  • Some users in North America may be experiencing slow page load times

    Sep 4, 08:00 MDT
    Resolved - Our DevOps Team has Identified and resolved the slow page load times. We apologize for any inconvenience caused.

    Sep 4, 07:49 MDT
    Investigating - Canvas users in North America may be experiencing slow page load times when using Canvas. Our DevOps team is aware and investigating. We apologize for any inconvenience caused.

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  • Some users are unable to access their Canvas page

    Aug 28, 18:47 MDT
    Resolved - Our devops team was able to implement a fix that corrected errors seen within Canvas. Users are now able to access and navigate through Canvas.

    Aug 28, 18:33 MDT
    Update - Our devops team has implemented a fix which corrected the root cause behind these errors. We will continue to monitor this situation to ensure that there are no further issues. Thank you for your continued patience.

    Aug 28, 18:15 MDT
    Monitoring - Our devops team has implemented a fix which corrected the root cause behind these errors. We will continue to monitor this situation to ensure that there are no further issues. Thank you for your continued patience.

    Aug 28, 17:53 MDT
    Investigating - Some users are running into an error when trying to access their Canvas instance. Our Ops team is currently investigating this situation. We will post another update shortly. We sincerely apologize for this situation and appreciate your patience.

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  • Some users are seeing 504 timeout errors when uploading or downloading files in Canvas

    Aug 27, 14:45 MDT
    Resolved - Our Engineering Team has found and resolved the issue. Users are now able to able to upload and download files in Canvas

    Aug 27, 14:30 MDT
    Monitoring - Our Engineering Team has found and resolved the root cause of this issue. We will continue to monitor this situation to ensure that there are no further issues. Thank you for your continued patience.

    Aug 27, 14:03 MDT
    Update - We are still investigating the 504 errors when uploading or downloading files within Canvas. Our Engineering team is working to resolve this issue. We will provide a new update within the next 30 minutes.

    Aug 27, 12:36 MDT
    Investigating - We are aware of page errors and users seeing 504 errors when uploading or downloading files in Canvas. Our Engineering team is working to resolve this issue. We apologize for any disruption experienced by your users.

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