Canvas System Status

Past Incidents

  • Some users are experiencing long load times when accessing Canvas
    Jan 14, 11:06 MSTResolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.Jan 14, 10:48 MSTInvestigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes. Read more »
  • Some users are experiencing long load times when accessing Canvas
    Jan 14, 10:25 MSTResolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.Jan 14, 10:07 MSTMonitoring - Our DevOps team was able to bring load times back to normal. We will continue to monitor the situation to ensure that the load time stay at acceptable levels.Jan 14, 09:49 MSTInvestigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes. Read more »
  • Some users are experiencing 'long period of inactivity' messages whilst using Canvas
    Jan 14, 08:05 MSTResolved - We haven't seen additional reports of the behavior occurring and are currently unable to reproduce the error. As always, we greatly appreciate your patience while our team looked into this.Jan 14, 06:15 MSTUpdate - We are continuing to work on a fix for this. Apologies for the inconvenience caused.Jan 14, 05:11 MSTIdentified - The problem has been identified and steps are being taken to resolveJan 14, 05:02 MSTUpdate - We are still investigating the cause of this problem. We apologise for the inconvenience caused.Jan 14, 04:43 MSTUpdate - We are continuing to look into this problemJan 14, 04:23 MSTInvestigating - We are aware and currently investigating a problem that some users are experiencing within Canvas with messages stating 'You are not currently logged in, possibly due to a long period of inactivity'. Read more »
  • 1/13 File Access Error
    Jan 13, 21:14 MSTResolved - This incident has been resolved.Jan 13, 20:51 MSTMonitoring - A fix has been implemented and we are monitoring the results.Jan 13, 20:31 MSTUpdate - We are continuing to work on a fix for this issue.Jan 13, 20:11 MSTIdentified - The issue has been identified and a fix is being implemented.Jan 13, 20:00 MSTInvestigating - Some users are seeing intermittent file access issues in Canvas. Our devops team is currently looking into the issue. We will update you shortly with more information. Read more »
  • 1/13 500 Internal Server Errors
    Jan 13, 19:58 MSTResolved - This incident has been resolved.Jan 13, 19:45 MSTInvestigating - Some users are currently seeing 500 Internal Server Errors when accessing Canvas. Our devops team is looking into the issue. We will update you shortly with more information. Read more »