Canvas System Status

Past Incidents

  • Commons Access

    Oct 18, 13:04 MDT
    Resolved - Canvas users were unable to access Commons between roughly 12:36 and 1:00 PM MDT. Our Commons team was able to identify the issue and restore access to Commons.

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  • A small percentage of Canvas users in the US are seeing slow load times in Canvas.

    Oct 9, 07:56 MDT
    Resolved - A small percentage of Canvas users in the US were seeing slow load times in Canvas between 07:17 and 07:41 MT. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

    Oct 9, 07:54 MDT
    Monitoring - A small percentage of Canvas users in the US are seeing slow load times in Canvas. Our. A fix has been implemented and we are monitoring the results. We apologize for any trouble you've experienced.

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  • A small subset of UK based users are experiencing slowness or page errors when accessing Canvas

    Oct 9, 05:54 MDT
    Resolved - A small percentage of Canvas users in the UK were experiencing page errors when accessing Canvas between 11:34 - 12:34 BST. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

    Oct 9, 05:16 MDT
    Investigating - A small percentage of Canvas users in the UK are experiencing page errors when accessing Canvas. Our DevOps team is working to resolve this issue. We apologize for any trouble you've experienced

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  • A small subset of U.S. based users are experiencing slowness or page errors when accessing Canvas

    Oct 6, 10:56 MDT
    Resolved - The fix our DevOps deployed has fixed the issue. All users should be able to access Canvas with no errors.

    Oct 6, 10:20 MDT
    Update - Our DevOps team has deployed a fix, and users should now be able to access Canvas. We are continuing to monitor this issue.

    Oct 6, 09:53 MDT
    Monitoring - Our DevOps team has restarted the server and now users are seeing page errors, we are working to resolve this and will update as soon as things are stable. Sorry for any inconvenience.

    Oct 6, 08:39 MDT
    Identified - Our DevOps team has determined the issue and continues their work on a fix, though it may still take some time for that fix to be complete. We will let you know once we have more information.

    Oct 6, 07:43 MDT
    Investigating - A small percentage of Canvas users in the US are experiencing page errors when accessing Canvas. Our DevOps team is working to resolve this issue. We apologize for any trouble you've experienced

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  • Grade Pass Back Running Very Slow

    Oct 2, 12:19 MDT
    Resolved - Our engineers were able to apply a fix for this and Grade pass back should now be running normally. We are very sorry for any inconvenience this may have caused our users.

    Oct 2, 10:22 MDT
    Update - The issue has been identified and things are moving in the right direction. We will continue to monitor progress and post an update when additional information becomes available. We appreciate your patience with this matter.

    Oct 2, 07:20 MDT
    Identified - Grade pass back is running extremely slow at this time, our SIS engineers are aware and working on a plan to fix it. We ask that you only select the grade pass back button once, repeatedly selecting this option will queue jobs and make it slower. We apologize for the degraded performance of grade pass back and will provide updates as soon as they are available.

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