Canvas System Status

Past Incidents

  • Some users are experiencing long load times when accessing Canvas
    May 28, 14:18 MDTResolved - This incident has been resolved. Users should be able to access Canvas as expected.May 28, 14:06 MDTMonitoring - A fix has been implemented and we are currently monitoring the results.May 28, 13:57 MDTInvestigating - We are aware of an issue where some users are experiencing long load times when accessing Canvas. We are currently investigating this issue. Read more »
  • Some users are experiencing long load times when accessing Canvas
    May 28, 13:30 MDTResolved - This incident has been resolved.May 28, 13:15 MDTMonitoring - A fix has been implemented and we are currently monitoring the results.May 28, 13:09 MDTInvestigating - We are currently investigating this issue. Read more »
  • Canvas Support Phones System
    May 18, 20:24 MDTResolved - This incident has been resolved.May 18, 15:25 MDTMonitoring - A fix has been implemented and we are monitoring the results.May 18, 14:40 MDTIdentified - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.May 18, 14:27 MDTInvestigating - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu. Read more »
  • Canvas phone provider down
    May 18, 00:39 MDTResolved - This issue has been resolved and Canvas Support is able to accept phone calls.May 18, 00:27 MDTMonitoring - A fix has been implemented and we are monitoring the results.May 18, 00:05 MDTUpdate - We are continuing to investigate this issue.May 17, 23:25 MDTUpdate - We are continuing to investigate this issue.May 17, 23:05 MDTUpdate - We are continuing to investigate this issue.May 17, 23:04 MDTInvestigating - The Canvas Support phone service provider is down at the moment. Please chat in or create a case to contact Canvas Support at this time. We are investigating this issue. Read more »
  • Some Users in the US are seeing errors when interacting the Google LTI
    May 16, 11:02 MDTResolved - This incident has been resolved.May 16, 10:48 MDTMonitoring - Our Engineers were able to deploy a fix, and users are able to interact with the Google LTI without any errors. We'll continue to monitor this and provide an update shortly.May 16, 10:10 MDTIdentified - Some Users in the US are seeing errors when interacting with the Google LTI. Our Engineering team have identified the cause, and are working towards a solution. We will provide updates on this as they become available. Read more »