Canvas System Status

Past Incidents

  • EU and UK based users are experiencing slowness within Canvas.

    Dec 15, 07:22 MST
    Resolved - Performance for accounts based in the Dublin Amazon Web Services region returned to normal at 3 PM GMT yesterday (14 December) and has remained stable since that time. We continue to watch performance indicators on these accounts closely. Our DevOps team has planned a series of steps to address the root cause behind the periods of slower performance that affected these accounts over the last several days.

    Dec 14, 05:20 MST
    Update - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is continuing to investigate this issue. We appreciate your patience, and apologize for any inconvenience this is causing.

    Dec 14, 04:21 MST
    Investigating - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is currently investigating this. We appreciate your patience, and apologize for any inconvenience this is causing.

    Read more »
  • EU and UK based users are experiencing slowness within Canvas.

    Dec 13, 11:06 MST
    Resolved - Canvas users in the EU and UK are experiencing slowness and intermittent page errors in Canvas. We were able to resolve this at 8:00 am MST. Our Operations team was able to investigate, identify, and resolve the issue. We appreciate your patience, and apologize for any inconvenience this may have caused.

    Dec 13, 07:57 MST
    Identified - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is currently investigating this. We appreciate your patience, and apologize for any inconvenience this is causing.

    Read more »
  • Canvas Jobs are experiencing higher than normal load times

    Dec 11, 18:36 MST
    Resolved - Our queues for job requests in Canvas are back to normal levels again. We appreciate your patience as we worked through the large number of job requests this evening, and apologize for any trouble caused by the additional wait times.

    Dec 11, 17:44 MST
    Investigating - Some institutions may be experiencing a second occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

    Read more »
  • Document rendering may take longer than normal

    Dec 11, 15:51 MST
    Resolved - Document rendering time is now back to expected performance levels. We greatly appreciate your patience and apologize for the inconvenience.

    Dec 11, 15:40 MST
    Monitoring - The Canvas Document viewer is currently working through a large queue of requests, so some documents may take longer than normal to render. We are working to process these documents as quickly as possible. We appreciate your patience with this situation and apologize for any inconvenience this may be causing.

    Read more »
  • Extended queued time for jobs in the U.S.

    Dec 11, 15:13 MST
    Resolved - Our queues for job requests in Canvas are back to normal levels. Job requests (such as SIS imports and content migrations) will start processing soon after they are queued. We appreciate your patience as we worked through the large number of job requests this morning, and apologize for any trouble caused by the additional wait times.

    Dec 11, 11:26 MST
    Monitoring - Users in the U.S. are seeing wait times up to 5 minutes for job requests in Canvas such as SIS imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal. Thanks for your patience!

    Read more »